|
KMID : 1023720150670010007
|
|
Journal of Welfare for the Aged
2015 Volume.67 No. 1 p.7 ~ p.31
|
|
|
Users’ right to choose, relational quality, and service satisfaction in Comprehensive elderly care service
|
|
Jung Jin-Kyung
Jung Sea-Hee
|
|
|
Abstract
|
|
|
|
This study is an empirical examination of how service satisfaction would be affected by users’ rights to choose among agencies or carers for service and by their relations with service providers. Users’ right to choose is emphasized in the comprehensive elderly care service policy, and users’ quality relations with service providers are considered to be an important issue at the home care service sites. Data were collected from 178 elderly interviewees who actually consumed comprehensive elderly care service in two regions, Seoul and Gyeonggi Province. The research reveals that while a relatively small portion of the interviewees reported that they have ever chosen agencies (28.7%) or carers (37.1%) for service, the levels of relational quality and service satisfaction were relatively higher among them. Furthermore, regression analyses suggest that relational quality is a better factor for service satisfaction than choice experience. These results are followed by a discussion of limitations of users’ right to choose in elderly care service. Finally policy suggestions are offered in regard with care service manpower.
|
|
|
KEYWORD
|
|
|
Elederly care service, Relational quality, Choice experience, service satisfaction
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|